WTVY

22% of Americans would rather spend a night in jail than contact customer service, survey finds

(Gray News) – People really, really hate contacting customer support – so much so that they would rather spend a night in jail or shave their head. A new survey conducted by OnePoll on behalf of ...
Business Wire

TCN Consumer Survey Reveals Significant Increases in Brands Being Abandoned for Poor Customer Service

ST. GEORGE, Utah--(BUSINESS WIRE)--TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today released the ...
Destination CRM

HBR Pulse Survey: Improving Customer Service with AI

AI is revolutionizing customer service, providing organizations with new ways to improve processes, efficiency, and the CX. Companies are using AI-powered tools to reduce wait times, improve response ...
Hosted on MSN

How customer satisfaction surveys went from helpful to ‘intrusive'

At 12 years old, customer service and experience expert Shep Hyken started his first business as a birthday party magician. It was then that his parents first instilled in him the importance of ...