Forbes contributors publish independent expert analyses and insights. Kiri Masters covers trends in retail media and marketplaces. Amazon's February launch of Rufus, an AI shopping assistant, offers ...

Get this. You walk up to a robot-run convenience store, place your order on an app, and robotic arms quickly grab your items and deliver them to a secure window, all without any human employees.

The year 2025 promises a retail landscape unlike anything we've seen before. As the pace of innovation accelerates, retailers are breaking boundaries to engage customers, empower employees and ...

The future of physical retail is not stores without people, but stores where people are empowered by AI to do their best work.

I still remember the 1980s and '90s when TV shopping networks like QVC and HSN transformed how people shopped. Charismatic hosts, real-time phone calls and limited-time offers made shopping feel ...

The future of shopping is supposed to look like this: you tell your AI agent — whether powered by ChatGPT or Perplexity — that you need batteries, a new desk chair and maybe a vacation. Minutes later, ...

From the Atlanta Business Chronicle. As a senior partner, Tiffany Burns leads McKinsey & Co.'s Atlanta office, its third largest in North America, and serves as the managing partner for the firm's ...

What if your next online purchase didn’t require endless tabs, clunky checkout forms, or even leaving the conversation you’re having with an AI assistant? Imagine describing the perfect handmade gift ...

The fashion industry is experiencing a significant shift. Once considered a niche hobby, thrift shopping has emerged as a defining trend that is influencing not only consumer behavior but also the ...

With Gopuff’s new website, customers can watch a live stream from Gopuff's micro-fulfillment center, see what’s being ordered by their local community in real time, get AI-powered personalized ...